PG&E announced it had voluntarily implemented a moratorium on service disconnections for non-payment. This suspension will apply to both residential and commercial customers and will remain in effect until further notice.
PG&E has outlined a series of billing and service modifications to support customers who have been impacted by the virus. However, customers must self-certify that they are experiencing economic hardship due to the COVID-19 so their accounts can be flagged. Customers please call 1-800-743-5000. If you register, customers will be able to receive the following:
-PG&E is offering flexible payment plans.
-PG&E is waiving re-connection fees and return check fees.
-PG&E is waiving new security deposits for up to one year.
All PG&E customer service centers were closed as of Tuesday, March 17th in accordance with social distancing measures. Customers who typically pay their bills at one of these centers can:
-Call 1-877-704-8470
-Mail payments to PG&E, P.O. Box 997300, Sacramento, CA 95899
-Go to pge.com to learn how to pay online or to find nearby Neighborhood Payment Centers